Privacy Policy

PRIVACY POLICY

At RoyalRoute, the privacy and security of our users' personal data are of utmost importance to us. This Privacy Policy explains how we collect, use, store, and protect the personal data gathered through our website www.royalroute.net (hereinafter referred to as "our Website").


1. PERSONAL DATA COLLECTED

We collect certain personal information when you use our Website. This information may include:

  • Name, surname
  • Email address
  • Phone number
  • IP address
  • Reservation and payment information
  • Location data (for transfer service)

These data are collected to complete reservation processes, provide customer support, and improve the quality of our services.


2. PURPOSE OF USING PERSONAL DATA

The personal data we collect is used for the following purposes:

  • Providing airport transfer services
  • Responding to customer inquiries and providing customer support
  • Processing reservations and payments
  • Improving our services and enhancing customer satisfaction
  • Fulfilling legal obligations
  • Sending promotional, campaign, and informational emails (with customer consent)

3. COOKIES AND SIMILAR TECHNOLOGIES

Our Website uses cookies to improve and personalize the user experience. Cookies are small files sent to your browser that help us understand how you use our Website. You can find more information about cookies and how to manage them in your browser settings.


4. SHARING PERSONAL DATA

RoyalRoute does not share, sell, or rent collected personal data to third parties. However, data may be shared with authorized public institutions, our business partners, or service providers (such as payment providers) to provide the transfer service or fulfill legal obligations.


5. DATA SECURITY

We implement industry-standard security measures to protect your personal data. These measures aim to safeguard your data against unauthorized access, disclosure, or alteration. However, data transmissions over the internet cannot be guaranteed as completely secure, and you use our Website at your own risk.


6. DATA RETENTION PERIOD

Collected personal data will be retained for as long as necessary to fulfill our legal obligations and business purposes. Once this period ends, your data will be securely deleted or anonymized.


7. YOUR RIGHTS OVER YOUR PERSONAL DATA

Under the General Data Protection Regulation (GDPR), you have the following rights:

  • The right to know if and what personal data is being processed
  • The right to request correction of inaccurate or incomplete personal data
  • The right to request deletion of your personal data
  • The right to restrict the processing of your personal data
  • The right to object to the processing of your personal data
  • The right to receive a copy of your personal data in a structured, commonly used, and machine-readable format

You can contact us at [email protected] to exercise your rights.


8. CHANGES TO THE PRIVACY POLICY

RoyalRoute reserves the right to update this Privacy Policy from time to time. Changes to the Privacy Policy will take effect once published on our Website.


9. CONTACT

If you have any questions regarding our Privacy Policy or wish to exercise your rights regarding your personal data, please contact us at the following contact details:

  • Email: [email protected]
  • Phone: +90 532 015 44 70
  • Address: KONUKSEVER MAH. GAZİ BLV. NO: 220 MURATPAŞA/ANTALYA